Refund & Return Policy

At Vellunno, customer satisfaction is important to us. If there is an issue with your order, please contact us and we will do our best to resolve it.

Damaged or Defective Items

If your item arrives damaged, defective, or not functioning as intended, please contact us within 30 days of delivery.

To help us review your request, please provide:

• Your order number

• A clear description of the issue

• Clear photos and/or videos showing the damage or defect

• Photos of the original packaging and shipping label when applicable

If the claim is approved, we may offer a replacement or refund, depending on the circumstances and product availability.

Damage to the shipping packaging alone does not qualify for a refund if the product itself is undamaged and fully functional.

Incorrect or Missing Items

If you receive the wrong product, size, color, variant, or if an item is missing from your order, please contact us as soon as possible.

We may request photos of:

• The item received

• The original packaging

• The shipping label

Once the issue is verified, we may provide a replacement or refund.

Packages Marked as Delivered

If tracking information shows that your package was delivered but you cannot locate it, please:

1. Check around your property and delivery location.

2. Ask household members or neighbors who may have accepted the package.

3. Contact the shipping carrier to verify the delivery.

In some cases, we may require written confirmation or proof from the shipping carrier stating that the package was not successfully delivered.

Orders marked as delivered by the carrier are not automatically eligible for a refund or replacement.

Lost or Significantly Delayed Packages

If your package has not arrived within the expected delivery period, please contact us so we can investigate the shipment.

If the package is confirmed to be lost or cannot be successfully delivered, we may issue a replacement or refund when applicable.

Please note that occasional delays caused by customs, weather conditions, carrier disruptions, holidays, or other circumstances outside our control may occur.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We will attempt to cancel the order before processing or shipment begins.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

Certain customized, made-to-order, pre-order, or print-on-demand products may not be eligible for cancellation after the order has been submitted.

Returns

Because some of our products are fulfilled through different suppliers and fulfillment locations, please do not send a product back without contacting us first.

If a physical return is required, our customer support team will provide return instructions and the appropriate return address.

Products returned without prior authorization may not be eligible for a refund.

Change-of-Mind Returns

Requests involving buyer's remorse, ordering the wrong size or color, or simply changing your mind are reviewed on a case-by-case basis.

Customers should contact us before returning any item.

If a return is approved for reasons unrelated to damage, defects, incorrect items, or fulfillment errors, the customer may be responsible for return shipping costs.

Refunds

If your refund is approved, it will be issued to the original payment method used for the purchase.

After a refund is issued, your bank, card issuer, or payment provider may require additional business days to process and display the funds in your account.

Original shipping charges may be non-refundable in certain situations unless the refund results from an error with your order.

Contact Us

For any questions regarding refunds, replacements, damaged products, missing items, or returns, please contact us at:

Email: contact.vellunno@gmail.com

Please include your order number in your message so we can assist you as quickly as possible.

Vellunno reserves the right to review refund and replacement requests individually and may request additional information or evidence when necessary.

Shipping & Delivery Policy

Thank you for shopping with Vellunno. We work with trusted fulfillment partners to deliver your order safely and efficiently.

Please review the information below regarding order processing, shipping times, tracking, and delivery.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

During periods of high demand, holidays, promotional events, or increased order volume, processing may take up to 5 business days.

Business days are Monday through Friday and generally exclude weekends and public holidays.

Please note that processing time is separate from shipping time.

Estimated Delivery Times

Delivery times vary depending on the product, fulfillment location, destination, and shipping carrier.

For orders delivered within the United States, estimated shipping times after processing are generally:

• Products shipped from U.S. fulfillment locations: approximately 3–5 business days.

• Products shipped from international fulfillment locations: approximately 10–15 business days.

These are estimates and not guaranteed delivery dates.

The estimated delivery timeframe for a specific product may vary depending on product availability and fulfillment location.

Tracking Information

Once your order has been shipped and tracking information becomes available, you will receive a shipping confirmation email containing your tracking information.

Tracking information may take up to 3 business days after shipment to begin displaying updates.

If tracking does not update immediately, please allow additional time for the carrier's system to process the shipment.

Multiple Packages

If your order contains multiple products, they may be fulfilled from different locations.

As a result, your order may arrive in separate packages and on different dates.

You may also receive separate tracking information for each shipment.

Shipping Delays

While we work to ensure orders arrive within the estimated timeframe, delays may occasionally occur due to circumstances outside our direct control, including:

• High shipping volumes

• Holidays

• Severe weather

• Customs processing

• Carrier delays

• Transportation disruptions

• Incorrect or incomplete shipping information

Estimated delivery dates are not guaranteed.

If your order is significantly delayed, please contact us and we will help investigate the shipment.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will attempt to update the address before the order is processed or shipped, but changes cannot be guaranteed once fulfillment has begun.

Vellunno is not responsible for delivery failures caused by incorrect or incomplete addresses provided by the customer.

Additional shipping charges may apply if an order needs to be reshipped because an incorrect address was provided.

Failed Delivery

If a delivery attempt fails because the recipient is unavailable, the address is incorrect, the package is refused, or another delivery issue occurs, please follow the instructions provided by the shipping carrier.

Customers are responsible for monitoring tracking information and responding to carrier delivery notices when necessary.

Packages Marked as Delivered

If your tracking information shows that your order was delivered but you cannot locate the package, please check:

• Around your property or delivery location

• With household members

• With neighbors

• With the shipping carrier

If the package still cannot be located, please contact us.

We may request confirmation from the shipping carrier before determining whether a replacement or refund is available.

Customs and Import Processing

Some products may be shipped from international fulfillment locations and may pass through customs before reaching their destination.

Customs inspections or processing may occasionally cause additional delivery delays.

Contact Us

If you have questions about your shipment or need assistance with an order, please contact:

Email: contact.vellunno@gmail.com

Please include your order number when contacting us so we can assist you as quickly as possible.

By placing an order with Vellunno, you acknowledge that shipping and delivery times are estimates and may vary depending on the product, fulfillment location, carrier, destination, and circumstances outside our direct control.

How long does delivery take?Orders are typically processed within 1–3 business days. After processing, delivery within the United States usually takes approximately 3–15 business days, depending on the product and fulfillment location.

How can I track my order?Once your order ships, you'll receive a confirmation email with your tracking information. Tracking updates may take up to 3 business days to appear.

Will all my items arrive together?Not always. If you order multiple items, they may be shipped from different fulfillment locations and arrive in separate packages.

Why is my order taking longer than expected?Occasional delays may happen due to high shipping volumes, holidays, weather, customs, or carrier disruptions. If your order is significantly delayed, contact us at contact.vellunno@gmail.com and we'll help you check its status.

Do you ship within the United States?Yes! 🇺🇸 We deliver to customers throughout the United States.